TAG - The Final Death Throes

The Accident Group (TAG) litigation could finally be drawing to a close. February 2004 saw the meditated agreement in relation to the issues surrounding the quality of advice given to litigants by TAG, and now the Court of Appeal has given judgement in relation to the recoverability of the TAG "investigation" fees and the level of recoverable premiums.
The Senior Costs Judge had ruled in may 2003 that the levels of the premiums charged by the TAG scheme were unreasonable and should be reduced to no more than £525 as against the amounts claimed of up to £997.50. Furthermore, it was ruled that fees charged by agents for assisting the solicitor in pursuing their client's case were no more than referral fees and were therefore irrecoverable. TAG appealed against these decisions and the Court of Appeal has now firmly rejected that appeal.
Lord Justice Buxton, giving the judgement of the Court, upheld the decision of the Senior Costs Judge in its entirety and added that the appeal was unlikely to succeed from the outset, being as it was no more than a request for the Court of Appeal to substitue its discretion for that of the expert tribunal below, something which the Court of Appeal would always be slow to do.

It therefore seems that the possibility of yet further appeals in this long drawn out saga has been considerably reduced. The Court of Appeal seems to have drawn a line under these issues and it is now for the interested parties to sort out the thousands of cases that have been held in abeyance pending this decision.
There are still potential issues regarding insurance policies and agents' fees in 2002 and 2003, which were not expressly ruled upon y the Court, and also whether the meditated agreement is binding on individual solicitors, but it is to be hoped that the raft of litigation that has stemmed from the TAG scheme is finally coming to an end. Whilst the battle has been long drawn out, defendants can feel vindicated by the major reductions that have been applied by the Courts to the costs claimed in these cases. In the future, any such schemes will inevitably come under increased scrutiny and this can only be a good result for defendants. The losers are the claimants themselves, in the reductions applied to their damages, and claimant solicitors who were estimated by the Gazette to be facing a loss of some £43million.
Now the Court of Appeal has confirmed that the referral fees paid in TAG cases were unlawful, Legal Costs Negotiators Ltd(LCN) offers a round the world trip to the first reader who can name a solicitor struck-off by the Law Society for breaching its practice rules in respect of referral fees.

Old Law Still Good Law

Despite the major changes to costs law and civil litigation over recent years, the outcome of a detailed assessment hearing attended by LCN demonstrates that old legal principles seldom die. The hearing at Worcestor County Court concerned the costs payable for a successful counterclaim. The party paying costs, represented by LCN Negotiations Manager Paul Jones, argued the principal set out in a 1929 House of Lords decision. Medway Oil v Continental Contractors, that where only the costs of a counterclaim are to be paid this should exclude any costs which are common to both the main claim and the counterclaim. the other party disagreed and sought costs of over £4,500. The judge agreed with LCN and ruled that the legal point was still valid in this case. He went on to reduce the Bill to £430 and award LCN's client's costs of the hearing in the sum of £850. This rsulted in a net saving for the client of nearly £5,000 or 110% of the original costs claimed!
the case shows that there is still a place for legal argument at an assessment of costs and LCN's stance and expertise in this case resulted in a substantial saving for our client.

Why Can't Everyday be Like Christmas?

A Lancashire firm of solicitors recently ran a series of advertisements offering an accident compensation service headed: "If you've had an ACCIDENT and NEED some CASH for CHRISTMAS?" or "DO YOU NEED SOME CASH THIS CHRISTMAS?". Both advertisements stated: "If we accept your claim, we will let you have £300 of your compensation money within 7 days...What's more, if you lose your case you pay us nothing...". Not suprisingly, these advertisments generated complaints to the Advertising Standards Authority.
The Authority rejected these complaints on the basis that the terms were clear and the advertisements were not irresponsible. Although this decision itself is questionable, the more suprising fact to emerge was that the advertisment had been cleared in advance by the Law Society. The increasing pressure to remove self-regulation from the Law Society is easy to understand with decisions like this. And some say the compensation culture is just a myth.
Compensation Culture: Myth or Reality?

Following the publication of the Better Regulation Task force report, Better Routes to Redress(May 2004), there has been much comment in the press over the state of litigation in this country. the report concluded that the compensation culture was little more than a perception, albeit a dangerous one, fuelled by press stories of ambulance chasing lawyers, claims management companies (CMCs) and the increasingly 'have a go'

approach to litigation of the general public.
What cannot be denied, however, is that the environment within which legal claims are made has changed dramatically over recent years. The access to justice act in 1999 opened the floodgates for the widespread use of Conditional Fee Agreements (CFAs) in personal injury claims and in the process effectively did away with one of the major barakes on claims: the natural reluctance of a litigant to risk incurring legal costs. By taking out a CFA with an ATE premium, a litigant was effectively insulated against having to pay any legal costs whatever the outcome and would therefore be more likely to 'have a go'. taking advantage of this change, CMCs sprang up promising, 'Where there's blame, there's a claim' and 'No win, no fee', using aggressive marketing to bring the message to the public that they had nothing to lose and everything to gain.
The long-term viability of these CMCs was limited, as the collapse of Claims Direct, TAG, the Life Repair Group, Accident Advice Group, Invaro and others has shown. it is now very easy to blame it all on these CMCs, often cited as the very epitome of the ambulance chasing mentality.
Some personal injury solicitors could barely conceal their glee when the CMCs suffered the backlash and had their wings clipped so emphatically by the courts, claiming that litigants can now run back into the welcoming arms of solicitors. It should be remembered, however, that neither Claims Direct nor TAG would have reached the heights they did without the support of the hundreds of firms of solicitors who joined their panels in the hope of a flood of new claims.

Both Claims Direct and TAG were founded by solicitors and the Better Regulation Task Force also placed much of the blame for CMCs rise on solicitors. The judgement of the Court of Appeal in the latest TAG Test cases was as much a criticism of the solicitors on the TAG scheme as the scheme itself.
The lasting legacy of Claims Direct and TAG is a permanent change to the enviroment within which legal services are now provided. The CMCs have largely been replaced by solicitors grouping together under shared marketing schemes such as Injury Lawyers 4U. They have learnt how effective mass advertising can be, and their adverts promise the best of both worlds: easy, cost free, litigation but without the negative aspects now associated with CMCs. With the Clementi review promising a widespread upheaval of the whole legal market, the future may bring further competition for once legal claims in the form of 'Tesco Law' and once legal claims become just another commodity subject to pure market forces, the compensarion culture may finally become a reality.
whatever the future, as David Arculus, chair of the Better Regulation task Force noted: "While the compensation culture may be an urban myth, the costs associated with it are very real". The control of legal costs remains crucial in this ongoing struggle.

A False Economy

LCN's ethos has always been based on assisting clients to limit their total costs exposure at all stages in litigation. This means more than simply trying to make a saving on the costs finally presented at the end of a claim.

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Where possible, we assit in limiting costs before our clients become liable for them, rather than just concentrating on the final negotiation process. By that stage it is often too late . In addition to our popular LCN road Show, we try to provide advice on controlling costs as part of the claims handling process. the following example highlights the importance of this.
One of LCN's staff was recently involved in an RTA and is in the process of bringing a claim for damages. The issue of "loss of use" arose and his solicitors claimed £25 for this head of claim. The Defendant insurance company wrote back, in a letter that just dealt with this issue, and offered £15. The solicitor wrote to his client for instructions. His client believed that the £25 figure was a reasonable one, especially in light of the facet that he is disabled and so the loss of the use of the vehicle caused particular inconvenience. The solicitor therefore wrote another letter rejecting the offer of £15 and repeating the claim for £25. The insurance company agreed and issued a cheque for £25.

How much did all this cost?

The solicitors charge £14 plus VAT per letter. They wrote at least two additional letters dealing with whether the damages for this head should be £25 or £15. They therefore incurred additional costs of £32.90 by virtue of the insurer's attempts to save £10. These additional costs will almost certainly become the liability of the insurers. possibly perversely, the same costs would still have been incurred even if the £15 offer had been accepted and so the insurers would still have made a false economy even if successful on this point.

Of course, the cost of this corresondence was not limited to the costs of the Claimant as the additional time spent by the insurers will also carry a cost.
Under the new Predictable Costs regime in RTAs, such behaviour may not have such adverse costs consequences for defendants, and it may occasionally have a tactical place, but such false economy and disregard for costs consequences is not limited to RTA claims and is a regular ocurrence in all types of claims handlers are trained to consider the costs implications of all their actions.

Simplicity Itself

At LCN we have consistently held that the "costs warface" that has beset the legal landscape in recent years has been almost entirely due to the ill-thought-out and badly drafted rules relating to CFAs and ATEs. This has finally been acknowledged by the Department for Constitutional Affairs (Making Simple CFAs a Reality, June 2004). The recent mediated agreement concerning fixing success fees in RTA cases has only provided what should have been included in the original rules: clear guidance as to the amounts properly recoverable success fees in RTAs is finally clear and simple:
a maximum success fee of 20% (Callery v Gray) will be recoverable for straightforward claims where the CFA was enetered into before 1st August 2001, unless the court allows a higher or lower figure, then droppping to 5% (Halloran v Delaney) for the simplest cases with a higher figure for less simple cases until 6th October 2003 when, for any accidents after this date, the success fee will become fixed at 12.5% if the case settles pre-trial and 100% for cases

that conclude at trial, unless the case is worth more than £500,000 in which case an application can be made to the court requesting the success fee to be assessed at a different level and the court will then allow whatever figure it considers appropriate unless it assesses the appropriate success fee between 205 and 7.5%, in which case it will allow 12.5% anyway. the position is the same, but different, for barristers with multi-track cases that conclude within 21 days of rial producing fixed success fees of 75% and 50% for fast-track cases that settle within 14 days of trial.
Simple? For those not quite convinced, why not consider our new Predictable Costs Service.

Killing Success Fees and ATE Premiums

The recent announcement that success fees in EL cases will also be fixed, at 25% for all cases which settle pre-trial, is a welcome one to defendants as it will bring an end to the grossly excessive amounts currently claimed - many of which are then allowed by the courts. However, lateral thinking and a more proactive approach may provide a chance to remove these costs altogether, togethers with ATE/notional premiums.
Potential claimants will usually sign-up to CFAs and ATE policies beacuse they do not have BTE cover. although insurers have tried to increase the take-up rate of BTE policies in recent years that has only had limited impact. Even when a potential claimant does have such cover it is virtually impossible for a defendant to discover this due to the restrictions on investigation that the courts have imposed on defendants.

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Why not offer BTE cover as an emplyee may benefit to all staff? It may seem perverse for emplyers to provide emplyees with insurance that would allow themselves to be taken into court, but if emplyers routinely did this it should entirely remove any justification for success fees or ATE/notional premiums as the BTE policy would provide the cover. it seems likely that the low cost of the BTE insurance would be lower that the higher legal costs currently paid in success fees, etc. Of course, trade union solicitors will complain but the Court of Appeal(Sarwar v Alam) appears to have endorsed the view that it would be unreasonable for a trade union to fund simple cases where there was suitable BTE available, and for there then to be a claim for a success fee or notional premium. The key is to ensure that the BTE cover is handled by a transparently independant organisation to avoid any allegations of conflict of interest.
If it were known that all potential claimants had the benefit of BTE it would also have the advantage of discouraging trade union solicitors and claims management companies from generating additional claims that might not otherwise materialise.
The potential benefits of such a scheme would have to be carefully balanced by defendants and their insurers against the cost but this is an area that some defendants have already started to consider carefully and is not limited simply to employers.

Meet the Staff



John Webb
John started his career at Commercial Union in Birmingham as a Management Trainee. He held various positions within the claims function, before moving to Reading as Assistant Claims manager. John subsequently moved to the Independant insurance Company as Technical Claims manager at the Edenbridge Head Office. He is an Associate of the Charteed insurance Institute and a Charted insurance practitioner. John was invited to join LCN in 1997 and is the resident Director in our London office.

.......Stop Press.......Stop Press.......

In our last Newsletter we reported on the lifting on the ban on solicitors paying referral fees for work and how we believed this was a retrograde step. It appears that this view has now been accepted by a significant number of solicitors. A campaign to reintroduce the ban has succeeded in winning a resolution at the Law Society AGM to hold a postal ballot of the whole profession on this issue. The council had urged members to vote against this resolution and suggested that a ballot "would reflect poorly on the Society's credibility as a regulator acting in the public interest". No, it was the original decision to lift the ban which has reflected poorly on the Society's credibility! the fact that a sizeable section of the profession has had the courage to try to correct this is to be welcomed.

'One size' doesn't fit all!

The legal costs negotiating market as no shortage of organisations offering their services at any given time. This can lead to clients havin trouble choosing who to select to work with and can also pose problems for some costs providers trying to market their particular service as, superficially, all the services appear the same.
What is the client's buyinh driver? Is it savings achieved, account management, quality of staff or a mixture of these and more?
It is for the cost provider to sometimes educate the client, and at times themselves, as to what exactly the client wants. Just as you would not expect to walk into your doctors and have him write up a prescription without having asked about your symptoms and making a proper diagnosis, why should you accept a servicse without the provider fully understanding your needs and problems?
Those companies like LCN, that have been operating for a number of years and have built up a diverse client base, are able to deal with the full range of costs problems due to the extendive experience of their technical staff. This depth and breadth of technical knowledge is, of course, not possessed by all cost companies.
Apart from looking at the cost provider's historical 'experience', clients should also consider the quality of the actual staff handling the cases. The fact that a company previously handled complex cases is of no relevance if they have since lost all of their key personnel.

Of their current employees:

  • Who are they?
  • What qualifications do they have?
  • what training/experience do they have in handling these types of cost cases?

These questions would be asked of an outsourced 'desk top' claims handling company, so why not ask the same of a cost negotiation supplier?
Here at LCN, we work on a transparent basis with both existing and new clients to develop open dialogue and "value added" services: the key to building long term relationships. It is in no ones interest to aim for anything less, as there are both cost and time resource implications in having to re-tender, vet tenders, prepare shortlists, interview etc.
Sometimes companies can fail to listen carefully enough to what their client wants and end up trying to impose a service that they have replicated over and over again. Understanding client desires and meeting these expectations is paramount to how LCN operate.
As part of LCN's drive to provide genuine "added value" and adapt a pro-active approach to developments in the field of legal costs we consistently modify our existing services and add new client solutions.
An example of this is our new Predictable Costs Service, targeting RTA cases where predictable costs are being claimed. Many have mistakely believed that just because there is a fixed costs scale there is no need to audit the costs claimed or that the process is so simple claims handlers can perform the task in seconds. If only!

LCN have been closely reviewing the position and the impact of predictable costs and have been achieving some impressive savings on these cases. The headline news is

  • LCN have been achieving SAVINGS IN OVER 60% of such claims
  • LCN will audit all your predictable cost files entirely FREE of charge
  • Cases where predictable costs are correctly claimed will be notified to you electronically for prompt payment
  • Cases that fall outside predictable costs, or with disbursements and/or additional liabilities to negotiate, will continue to receive the same high level of attention and negotiation you have come to expect from LCN
  • Our normal fees will apply to any savings we achieve
  • Our facilities continue to offer provision for points of dispute and attendance at detailed assessment as necessary - again on highly competitive terms

We will continue to develop new strategies with our clients for controlling their costs exposure and look forward to building new long term relationships with those who are yet to experience what LCN can do for them.
For more information on LCN's Predictable Costs Service cntact Colin Fennelly, LCN's Sales and Marketing Executive (0161 742 4575 or 08707 664 469 or by email: paul.jones@lcnltd.co.uk).

The Last Laugh

The following definition was given in the New Law journal in their A-Z of Legal Absurdities:

Conditional Fee Agreement - An agreement between a lawyer and client for legal sevices to be provided on the bases that payment is only due if the lawyer says so. In return for accepting a non-existing risk, a lawyer can double the number he first though of. in addition, clients can take out insurance and the lawyer can pocket the commission.

Those outside the world of costs often fail to appreciate what a glamourus, and at times scandalous, area of law this can be. This was highlighted by a recent report in The Times. What led costs expert Judge Michael Cook and Peter williamson, past-president of the Law Society, to find themselves in a potentially compromising position, standing by the side of the M1, in their pyjamas, at 4:30 in the morning, talking about the costs indemnity principle? Propriety prevents us from saying more. Oh, OK then. The fire alarm in their hotel went off. But still...


This Newsletter, and previous issues, can be downloaded from our website www.lcnltd.co.uk.
Please feel free to circulate these to your colleagues.

Contacts

To discuss any of the items within this newsletter in more detail please contact:
Simon Gibbs, Negotiations Manager, London Office: 0845 166 8648
If you are interested in finding out how LCN may be able to help you please contact:
John Webb, Director, London Office: 0845 166 8647 or
Colin Fennelly, Sales & Marketing Executive, on 08707 664 459/0779 309 9328


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